At TELOLOVE.com, we are committed to ensuring a seamless and satisfactory experience for our customers. Below, we outline our policies regarding the right of return, the handling of defects, and the delivery of our services.
Right of Return Without Giving Reasons
As a valued consumer, you have the right to request a refund for purchased services without providing any reason within seven (7) days of the purchase date, provided that posture diagnostics were not conducted. This policy is designed to give you peace of mind, allowing you to make purchases with confidence.
To initiate a return under this policy, please contact our support team via email within the specified timeframe.
Return Upon Discovery of Defects
In the event that you discover defects in the service provided, you have the following options:
- Free Elimination of Defects: We will address and rectify any issues identified at no additional cost to you.
- Corresponding Reduction in Price: Should the defect impact the value of the service, you may request a proportionate reduction in the purchase price.
You may raise claims related to deficiencies in the service according to the warranty periods established by applicable law or the terms of your contract. In the absence of a specific warranty period, claims can be made within a reasonable time from the date of acceptance of the service.
Exceptions to the Right of Refund
Please note that services related to posture diagnostics are non-refundable. Once posture diagnostics have been carried out, the right of return without giving reasons does not apply.
Procedural Aspects of Refund
If you wish to cancel a service before it begins (e.g., before the start of a course), you must notify us electronically of the cancellation within 24 hours from the time of payment. This notification should be sent via email to our support team.
Refunds for cancellations made before the commencement of the service will be processed within ten (10) working days from the date we receive your cancellation request. Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed.
Additional Conditions
Please be aware that the Contractor reserves the right to deny a refund if the terms of the contract are violated by the customer, including non-compliance with the terms and procedures for submitting a refund application.
Delivery Policy
At TELOLOVE.com, we strive to provide immediate access to our courses and digital content upon purchase. Once your payment has been processed and approved, you will receive instant access to the purchased services.
Instant Access
After completing your purchase on https://my.telolove.com, your account will be automatically created, and you will be provided with login credentials to access our video content and courses. This process ensures that you can begin your learning journey without delay.
If you encounter any issues with accessing your purchased content, our support team is available to assist you promptly.
Thank you for choosing TELOLOVE.com. We are dedicated to providing high-quality services and ensuring your satisfaction with every purchase. If you have any further questions or require assistance, please do not hesitate to contact our customer support team.
support@telolove.com